Public water system · CT0890011
ActiveNew Britain Water Department
At a glance
New Britain Water Department (PWSID CT0890011) is an active community water system in Hartford County, Connecticut. It reports serving 73,534 people through 17,037 service connections. Its primary water source is surface water, and EPA lists it as owned by a local government. Of the 12 most recent violations in EPA's records, none is health-based, and the most recent began in December 2023.
Dataset updated . Source: EPA SDWIS/ECHO public records.
Population served
73,534
Service connections
17,037
Primary source
SW
Surface water
System type
CWS
Community water system
System record
How does New Britain Water Department compare with other water systems in Hartford County?
By EPA's size categories, New Britain Water Department is a large system (10,001 to 100,000 people). Hartford County has 219 active public water systems, and New Britain Water Department is the 3rd-largest of them by population served. Its population served is about 19 times the county average of 3,818 people per system, and accounts for 8.8% of the 836,032 people reported by systems filed under the county. Across Connecticut, the 2,363 active systems average 1,247 people each. Nationally, the average active community water system reports serving 6,703 people, so New Britain Water Department is about 11 times that figure.
What does “community water system” mean?
A community water system serves at least 15 connections used by year-round residents, or regularly serves at least 25 year-round residents. Homes, apartments and mobile-home parks are served by these. Connecticut has 481 active community water systems, 20% of the state's 2,363 active systems. Surface water means the system draws its water from rivers, lakes, streams or reservoirs. 38 Connecticut systems (1.6%) list surface water as their primary source.
Who owns and regulates New Britain Water Department?
EPA lists New Britain Water Department as owned by a local government. The CT state drinking water program is its primacy agency, the regulator with primary enforcement responsibility for the system under the Safe Drinking Water Act. 30 of the 219 active systems in Hartford County (14%) are also owned by a local government.
Does New Britain Water Department have drinking water violations?
Of the 12 most recent violations in EPA's records, none is health-based, and the most recent began in December 2023. The violations listed here began between January 2014 and December 2023. By type: 9 monitoring and reporting and 3 public notice, recordkeeping or other. The contaminant or rule involved most often is Lead and Copper Rule (3 of them). EPA lists 12 as resolved. Resolved means at least one resolving action is on record: the system returned to compliance, the rule no longer applies, or no further action was needed.
| Began | Violation | Contaminant or rule | Health-based | Status |
|---|---|---|---|---|
| 2023-12-30 | Monitoring and reportingLead Consumer Notice · code 66 | Lead and Copper Rulecode 5000 | No | Resolved |
| 2020-12-30 | Monitoring and reportingLead Consumer Notice · code 66 | Lead and Copper Rulecode 5000 | No | Resolved |
| 2019-07-01 | Public notice, recordkeeping or otherConsumer Confidence Report Complete Failure to Report · code 71 | Consumer Confidence Rulecode 7000 | No | Resolved |
| 2018-07-01 | Public notice, recordkeeping or otherConsumer Confidence Report Complete Failure to Report · code 71 | Consumer Confidence Rulecode 7000 | No | Resolved |
| 2018-01-01 | Monitoring and reportingMonitoring, Regular · code 03 | Nitratecode 1040 | No | Resolved |
| 2018-01-01 | Monitoring and reportingMonitoring, Regular · code 03 | Nitritecode 1041 | No | Resolved |
| 2017-12-30 | Monitoring and reportingLead Consumer Notice · code 66 | Lead and Copper Rulecode 5000 | No | Resolved |
| 2016-12-01 | Monitoring and reportingMonitoring and Reporting (DBP) · code 27 | Total trihalomethanes (TTHM)code 2950 | No | Resolved |
| 2016-12-01 | Monitoring and reportingMonitoring and Reporting (DBP) · code 27 | Haloacetic acids (HAA5)code 2456 | No | Resolved |
| 2015-12-01 | Monitoring and reportingMonitoring, Routine Major (TCR) · code 23 | Total coliform bacteria (TCR)code 3100 | No | Resolved |
| 2014-07-01 | Public notice, recordkeeping or otherConsumer Confidence Report Complete Failure to Report · code 71 | Consumer Confidence Rulecode 7000 | No | Resolved |
| 2014-01-01 | Monitoring and reportingMonitoring, Regular · code 03 | Gross alpha (excluding radon and uranium)code 4000 | No | Resolved |
The 12 most recent violations in EPA's records, newest first.Labels and codes come from EPA's SDWIS reference tables. A monitoring or reporting violation means a required test or report was missed or late; it does not by itself mean a contaminant was found. "Health-based" marks violations of a legal limit or required treatment.
New Britain Water Department: frequently asked questions
Who runs New Britain Water Department?
New Britain Water Department (PWSID CT0890011) is a community water system owned by a local government. It is regulated by the CT state drinking water program.
How many people does New Britain Water Department serve?
New Britain Water Department reports serving 73,534 people through 17,037 service connections in Hartford County, Connecticut.
Where does New Britain Water Department get its water?
EPA SDWIS lists this system's primary water source as surface water. Surface water means the system draws its water from rivers, lakes, streams or reservoirs.
Does New Britain Water Department have any drinking water violations?
Of the 12 most recent violations in EPA's records, none is health-based, and the most recent began in December 2023. A monitoring or reporting violation means a required test or report was missed or late; it does not by itself mean a contaminant was found.
Is New Britain Water Department's water safe to drink?
AquaCensus shows EPA compliance records, not current water test results, so it cannot say whether the water is safe at a given moment. Of the 12 most recent violations in EPA's records, none is health-based, and the most recent began in December 2023. For current results, consult the system's annual water quality report, EPA ECHO, or the CT state drinking water program.
Where can I find New Britain Water Department's water quality report?
As a community water system, New Britain Water Department must deliver an annual water quality report, called a Consumer Confidence Report, to its customers by July 1 each year, covering the previous calendar year. The system can provide a copy on request.
Other water systems in Hartford County
| Water system | County | Population served | Type | Source |
|---|---|---|---|---|
| Metropolitan District Commission | Hartford | 390,887 | Community | Surface water |
| Ctwc - Northern Reg-Western System | Hartford | 101,313 | Community | Surface water |
| Bristol Water Department | Hartford | 52,079 | Community | Surface water |
| Manchester Water Department | Hartford | 51,198 | Community | Surface water |
| Southington Water Department | Hartford | 43,069 | Community | Surface water |
| Hazardville Water Company | Hartford | 18,544 | Community | Groundwater |
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About this data
Source: U.S. EPA Safe Drinking Water Information System (SDWIS) and SDWA violation records, via EPA ECHO, as published October 1, 2026 — AquaCensus refreshes it quarterly. See the methodology for how records are matched, cleaned and scored.
Cite as: AquaCensus, “New Britain Water Department, PWSID CT0890011, Connecticut”, https://aquacensus.com/water-systems/connecticut/new-britain-water-department-ct0890011 (data as of October 1, 2026).