Public water system · TX0370002
ActiveCity of Jacksonville
At a glance
City of Jacksonville (PWSID TX0370002) is an active community water system in Cherokee County, Texas. It reports serving 14,420 people through 9,558 service connections. Its primary water source is surface water, and EPA lists it as owned by a local government. Of the 12 most recent violations in EPA's records, 4 are health-based, and the most recent began in April 2025.
Dataset updated . Source: EPA SDWIS/ECHO public records.
Population served
14,420
Service connections
9,558
Primary source
SW
Surface water
System type
CWS
Community water system
System record
How does City of Jacksonville compare with other water systems in Cherokee County?
By EPA's size categories, City of Jacksonville is a large system (10,001 to 100,000 people). Cherokee County has 28 active public water systems, and City of Jacksonville is the largest of them by population served. Its population served is about 6.9 times the county average of 2,101 people per system, and accounts for 25% of the 58,827 people reported by systems filed under the county. Across Texas, the 7,078 active systems average 4,789 people each. Nationally, the average active community water system reports serving 6,703 people, so City of Jacksonville is about twice that figure.
What does “community water system” mean?
A community water system serves at least 15 connections used by year-round residents, or regularly serves at least 25 year-round residents. Homes, apartments and mobile-home parks are served by these. Texas has 4,594 active community water systems, 65% of the state's 7,078 active systems. Surface water means the system draws its water from rivers, lakes, streams or reservoirs. 328 Texas systems (4.6%) list surface water as their primary source.
Who owns and regulates City of Jacksonville?
EPA lists City of Jacksonville as owned by a local government. The TX state drinking water program is its primacy agency, the regulator with primary enforcement responsibility for the system under the Safe Drinking Water Act. 26 of the 28 active systems in Cherokee County (93%) are also owned by a local government.
Does City of Jacksonville have drinking water violations?
Of the 12 most recent violations in EPA's records, 4 are health-based, and the most recent began in April 2025. The violations listed here began between January 2021 and April 2025. By type: 7 monitoring and reporting, 4 contaminant level above the legal limit and 1 public notice, recordkeeping or other. The contaminant or rule involved most often is Total trihalomethanes (TTHM) (4 of them). EPA lists 7 as archived and 5 as resolved. Archived means the violation was not marked resolved but is more than five years past the end of the noncompliance period, so it no longer counts toward current compliance status. Resolved means at least one resolving action is on record: the system returned to compliance, the rule no longer applies, or no further action was needed.
| Began | Violation | Contaminant or rule | Health-based | Status |
|---|---|---|---|---|
| 2025-04-01 | Contaminant level above the legal limitMaximum Contaminant Level Violation, Average · code 02 | Total trihalomethanes (TTHM)code 2950 | Yes | Resolved |
| 2024-07-01 | Contaminant level above the legal limitMaximum Contaminant Level Violation, Average · code 02 | Total trihalomethanes (TTHM)code 2950 | Yes | Resolved |
| 2024-01-01 | Contaminant level above the legal limitMaximum Contaminant Level Violation, Average · code 02 | Total trihalomethanes (TTHM)code 2950 | Yes | Resolved |
| 2023-10-01 | Contaminant level above the legal limitMaximum Contaminant Level Violation, Average · code 02 | Total trihalomethanes (TTHM)code 2950 | Yes | Resolved |
| 2021-03-15 | Public notice, recordkeeping or otherPublic Notification Violation for NPDWR Violation · code 75 | Public Noticecode 7500 | No | Resolved |
| 2021-01-01 | Monitoring and reportingMonitoring, Regular · code 03 | Dalaponcode 2031 | No | Archived |
| 2021-01-01 | Monitoring and reportingMonitoring, Regular · code 03 | Fluoridecode 1025 | No | Archived |
| 2021-01-01 | Monitoring and reportingMonitoring, Regular · code 03 | Aldicarbcode 2047 | No | Archived |
| 2021-01-01 | Monitoring and reportingMonitoring, Regular · code 03 | Carbofurancode 2046 | No | Archived |
| 2021-01-01 | Monitoring and reportingMonitoring, Regular · code 03 | Picloramcode 2040 | No | Archived |
| 2021-01-01 | Monitoring and reportingMonitoring, Regular · code 03 | Aldicarb sulfonecode 2044 | No | Archived |
| 2021-01-01 | Monitoring and reportingMonitoring, Regular · code 03 | Oxamylcode 2036 | No | Archived |
The 12 most recent violations in EPA's records, newest first. Labels and codes come from EPA's SDWIS reference tables. A monitoring or reporting violation means a required test or report was missed or late; it does not by itself mean a contaminant was found. "Health-based" marks violations of a legal limit or required treatment.
City of Jacksonville: frequently asked questions
Who runs City of Jacksonville?
City of Jacksonville (PWSID TX0370002) is a community water system owned by a local government. It is regulated by the TX state drinking water program.
How many people does City of Jacksonville serve?
City of Jacksonville reports serving 14,420 people through 9,558 service connections in Cherokee County, Texas.
Where does City of Jacksonville get its water?
EPA SDWIS lists this system's primary water source as surface water. Surface water means the system draws its water from rivers, lakes, streams or reservoirs.
Does City of Jacksonville have any drinking water violations?
Of the 12 most recent violations in EPA's records, 4 are health-based, and the most recent began in April 2025. A monitoring or reporting violation means a required test or report was missed or late; it does not by itself mean a contaminant was found.
Is City of Jacksonville's water safe to drink?
AquaCensus shows EPA compliance records, not current water test results, so it cannot say whether the water is safe at a given moment. Of the 12 most recent violations in EPA's records, 4 are health-based, and the most recent began in April 2025. For current results, consult the system's annual water quality report, EPA ECHO, or the TX state drinking water program.
Where can I find City of Jacksonville's water quality report?
As a community water system, City of Jacksonville must deliver an annual water quality report, called a Consumer Confidence Report, to its customers by July 1 each year, covering the previous calendar year. The system can provide a copy on request.
Other water systems in Cherokee County
| Water system | County | Population served | Type | Source |
|---|---|---|---|---|
| North Cherokee WSC | Cherokee | 6,951 | Community | Purchased surface water |
| City of Rusk | Cherokee | 5,602 | Community | Groundwater |
| Craft Turney WSC Main | Cherokee | 5,577 | Community | Groundwater |
| Alto Rural WSC Coldsprings Plant | Cherokee | 2,313 | Community | Groundwater |
| West Jacksonville WSC | Cherokee | 2,082 | Community | Groundwater |
| Rusk Rural WSC Crockett St Plant | Cherokee | 1,752 | Community | Groundwater |
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About this data
Source: U.S. EPA Safe Drinking Water Information System (SDWIS) and SDWA violation records, via EPA ECHO, as published October 1, 2026 — AquaCensus refreshes it quarterly. See the methodology for how records are matched, cleaned and scored.
Cite as: AquaCensus, “City of Jacksonville, PWSID TX0370002, Texas”, https://aquacensus.com/water-systems/texas/city-of-jacksonville-tx0370002 (data as of October 1, 2026).